Terms & Conditions

Introduction

1. The Website

"Urban.co.uk" and "Urban" are trading names of Urban Sales and Lettings Limited. Urban Sales and Lettings Limited is registered in England and Wales with company number 06601872 whose registered office Urban Sales and Lettings Limited, 27-33 Bethnal Green Road, London E1 6LA. For the purposes of these Terms and Conditions 'We', 'Our' and 'Us' refers to Urban.co.uk. Please review these Terms and Conditions thoroughly before using this Website.

2. Usage

By using or accessing this Website you confirm your agreement to these Terms and Conditions. Your use of this Website is at all times subject to these Terms and Conditions and all applicable laws. If you do not agree to these Terms and Conditions please do not use this Website.

3. Changes in Terms and Conditions

We reserve the right to change these Terms and Conditions from time to time. Any such changes will be reflected in the website. Your continued use of this Website subsequent to such changes will be deemed to be your acceptance of such revised Terms and Conditions. If you do not accept any such changes, you should cease to use this Website.

4. Notices

Any notice given in connection with these Terms and Conditions shall be in writing and may be delivered by hand, pre-paid first class post, special delivery post, facsimile or e-mail, to the relevant address as stated in these Terms and Conditions (or such other address, facsimile or e-mail as may be notified in writing from time to time).

5. Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law and each party hereby submits to the exclusive jurisdiction of the English Courts.

6. Distance Selling Regulations

Clause 8(3) of The Consumer Protection (Distance Selling) Regulations 2000 states that the statutory cancellation (cooling-off ) period of seven working days for services, does not apply where performance of that service has already commenced with the customer's agreement. Once upfront payment has been received we will be in touch with you to arrange a home visit or clarify that your advertising should become live. The home visit or live status of the advertising signifies the commencement of our services and that the standard cooling-off period does not apply as per clause 8(3) of the Regulations.

7. Complaints Procedure

Any complaints will be managed in line with the Urban Sales and Lettings Limited complaints procedure. All complaints should be made in writing, explaining clearly the nature of the issue. Initially, the complaint will be dealt with by a member of the customer services team, who will aim to resolve the complaint within 24 hours. If the customer services team are unable to resolve the complaint, they will pass it to a member of management, who will investigate and contact you directly to resolve the issue. If we require more time to respond, we will contact you to fully explain the reasons for the delay and advise when you can expect a full response. If you are still unhappy with the outcome, you can contact the Property Ombudsman.

8. Redress scheme

Urban.co.uk are a member of the Property Ombudsman Scheme. The Property Ombudsman's Codes of Practice for Residential Estate Agents and Residential Letting Agents have been approved by the Trading Standards Institute (TSI), and provide a benchmark for staff to work to ensuring a consistent service for consumers. If a dispute arises, it can be referred to the Property Ombudsmen (after completing the Urban.co.uk in-house complaints procedure).

General

1. Definitions

“Urban.co.uk” ,and “URBAN” means Urban Sales and Lettings Limited
“Landlord(s)”, refers to the individual seeking to use urban.co.uk to let their property.
"Tenant(s)", refers to the person seeking to rent the “Landlord(s)” property.

2. Permitted usage

The Landlord(s) or Vendor(s) must be the beneficial owner(s) of the property. In instructing urban.co.uk for any Estate Agency service the Landlord(s) or Vendor(s) agrees to;

Pay, in full, at the time of instruction.
Have fully understood the service that is to be received from Urban.co.uk as a letting agent
Use Urban.co.uk Estate Agency Service as a Landlord or private Vendor and not as a Letting Agent or Estate Agent.
Forfeit any refund if it is found that a registration for any of Urban.co.uk services is made by a Letting Agent or Estate Agent.

3. Promotional Codes

Urban.co.uk on occasion offer a discount policy that enables landlord(s) and/or Sellers to receive discounts throughout the year. This offer is not available in addition to any promotions that Urban.co.uk may offer. Discount codes may also be used for promotional purposes from time to time.

4. Promotions

Urban.co.uk on occasion offer a discount policy that enables Landlord(s) and/or Sellers to receive discounts throughout the year. This offer is not available in addition to any promotions that urban.co.uk may offer. Discount codes may also be used for promotional purposes from time to time.

5. Editing and deletions

The Landlord(s) and/or Seller(s) are able to amend or delete their property or personal details at any time during their contacted term. These amendments should be made by logging into the Landlord(s) and/or Seller(s) account. Please allow 24 hours for amendments to feed to our partner sites.

6. Partner Sites

Urban.co.uk shall not be held responsible for any difficulties encountered by our partner sites. If for any reason Urban.co.uk are no longer able to market a Landlord(s) and/or Seller(s) property through the agreed property portals Urban.co.uk will not be held responsible and no refund will be given. Urban.co.uk reserves the right to change partner sites at any time without notice. If you encounter any problems with our partners' websites please email info@urban.co.uk.

7. Limitation of Liability

Save as provided elsewhere in these Terms and Conditions, to the maximum extent permitted by law, We exclude all warranties, conditions or other terms, whether express or implied, whether by statute, case law, custom or otherwise in relation to this Website or any Services, including without limitation as to satisfactory quality, fitness for particular purpose, non-infringement, availability, compatibility, accuracy or completeness.

You acknowledge and agree that:

Urban.co.uk will not be liable if for any reason this Website is unavailable at any time. Access to this Website may be suspended and without notice in the case of system failure, maintenance or repair or for reasons beyond Urban.co.uk's control. Urban.co.uk makes no warranty that this Website (or websites which are linked to this Website) is free from computer viruses or any other malicious computer program. The material on this Website may be updated from time to time and may at times be out of date. Urban.co.uk accept no responsibility for keeping the information on this Website up to date or liability for any failure to do so.

The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.

Neither Urban.co.uk nor any participant in this Website and its Services provides professional advice of any kind and use of such advice or other information is solely at your own risk and without Our liability of any kind.

8. Indemnity

You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

9. Third party material and services

This Website contains material (including but not limited to advertisements) submitted and created by third parties. All third party material is published by Urban.co.uk in good faith. Urban.co.uk does not accept any responsibility for the accuracy of such material (nor is any warranty expressed or implied by publication) and Urban.co.uk specifically disclaims and excludes all liability to any person (be they advertiser, reader or user) for any loss or damage of any nature whatsoever or however arising from any error, omission or inaccuracy in such material and Urban.co.uk takes no responsibility for such material.

10. Property Availability

Urban.co.uk reserve the right to remove a property without notice or refund in the following circumstances.

More than 3 complaints are received about a property from potential buyers or tenants.
Enquiries generated by Urban.co.uk are not being responded to promptly by the Vendor or Landlord.
If a property is deemed not to be genuinely available for sale or let.
If we have reasonable cause to believe the property is no longer available for rent or sale.

11. Refer a Friend

The ‘Urban.co.uk Refer a Friend’ incentive is a £10 reward to be sent to a referrer (existing customer) and a referee (friend), resulting from a successful referral. The offer is available to existing Urban.co.uk customers only. These are customers who have purchased a product from Urban.co.uk and have an account allows them to log in and access the ‘Refer a Friend’ link.

A ‘successful referral’ is a referral that results in the referee purchasing a product from Urban.co.uk and registering their details for an account. If a ‘successful referral’ is made, £10 will be sent to the referrer digitally.

To qualify for the £10, reward the referee (friend) must register for an Urban.co.uk account, quoting the code provided in the ‘Refer a Friend’ email.’ Referral attempts that do not quote the ‘Refer a Friend’ code will not qualify for the reward, as this is the method for tracking referrals that lead to subsequent purchases.

A reward can only be gained when referring new customers who have not previously transacted with Urban.co.uk. Returning or renewing customers are not eligible for the offer. Referral links will be generated by Urban.co.uk and sent to potential referees (friends) by email. Failure to provide an email address will result in no lead being processed. Referral links can be shared by any means online. There is no limit to the number of referrals that can be made by an individual customer. Referrals within the same household are subject to the discretion of Urban.co.uk The reward is £10, which is non-negotiable and non-exchangeable. Urban.co.uk reserves the right to withdraw this offer if - in our judgement - the offer is being abused. Urban.co.uk also reserves the right to change or amend the reward and the structure of the offer at any time. Any decision made by Urban.co.uk with regards to this offer is final. This ‘Refer a Friend’ offer cannot be used in conjunction with any other referral offer

Refund Policy

1. Letting Services

Products and services that are purchased on the Urban.co.uk website may be refunded without question within 12 hours of purchase. After this period no refund will be offered. Refunds can only be made to the card that was used to purchase the goods and/or services. All refunds will be made within 7 days of request. Claims for refunds must be emailed to info@urban.co.uk with full details of refund amount, product and the reason for request.

2. Sales Services

Products and services that are purchased on the Urban.co.uk website may be refunded without question within 24 hours of purchase. Refunds can only be made to the card that was used to purchase the goods and/or services. All refunds will be made within 7 days of request. Claims for refunds must be emailed to info@urban.co.uk with full details of refund amount, product and the reason for request. In the event that Urban.co.uk is not able to continue advertising a property for sale a refund of monies paid net of the individual services already rendered at the current list prices may be claimed by writing to the head office address. For the avoidance of doubt a full refund will not be given. Urban.co.uk liability for any service or product shall not exceed the purchase price paid

Lettings Terms and Conditions

1. Tenant Finder Services

In agreeing to use Urban.co.uk's Tenant Finder Service the Landlord(s) can expect:

Urban.co.uk to contact the Landlord(s) with all interest in their property through their preferred method. Urban.co.uk cannot accept responsibility if a Landlord and has not responded to a viewing request. The Landlord(s) is responsible for conducting their own viewings unless specified and agreed by Urban.co.uk in writing before the tenant finder service has been purchased.

Urban.co.uk to market the Landlord(s) property detailed on the date of payment using the ‘Tenant Finder’ Service for 70 days (10 weeks).

Arrangement of Property Particulars to be used as part of urban.co.uk ‘Tenant Finder’ Service. The Landlord(s) agrees that the details submitted comply with the Property Mis-description Act 1991. Urban.co.uk hold no responsibility for any mis-descriptions provided by the Landlord(s).

All requests to view or enquire about a property by email, voicemail and telephone will be passed on during office hours. Any messages collected outside office hours will be passed on as soon as possible the next working day.

2. Tenancy Agreements

Tenancy agreements are drawn up using Urban.co.uk’s standard tenancy agreement and on the basis of the information supplied by the Landlord and Tenant. Urban.co.uk does not hold any responsibility for any errors in the agreement due to faulty or missing information. A tenancy agreement is a legal document. If further supporting documents are required, it is the responsibility of the landlord to request the documents and ensure that they are signed and completed. Urban.co.uk are not solicitors, the Landlord and Tenant(s) should seek legal advice should they have any questions on concerns about the tenancy agreement. As per 'landlord responsibilities' Urban.co.uk accepts no responsibility for gas safety and it is not our responsibility to ensure that a valid gas safety certificate is in place before initial occupation. Urban.co.uk shall not be held responsible for anything contained within these documents and specifically the failure of a tenancy agreement. Urban.co.uk hold no responsibility for any disagreements, disputes, damages or expenses incurred due to a landlord/tenant dispute.

3. Referencing

All referencing is dependent on the successful reply from the landlord, employer, tenant or referee. Should any reference contact fail to respond, Urban.co.uk cannot be held responsible and no refund will be given. Our referencing partner will follow-up with reference contacts for a period of 7 working days in conjunction with their chosen provider. After this time we will deem the reference as un-contactable and the report will be completed without this reference. No compensation will be offered for an incomplete reference due to unresponsive referees. If a tenant fails a reference check no refund will be given and the full reference service will be deemed as taken. Urban.co.uk cannot guarantee a time scale for any reference or check regardless of when the tenancy may begin. Should a tenancy begin before a check or reference is complete no refund will be offered.

4. Eviction assistance

You may benefit from an eviction assistance service which provides you with legal assistance recovering possession if the Tenant is at least two months in arrears of rent, subject to certain conditions. Eviction assistance is only available where the tenant has passed our referencing criteria and an acceptable report has been issued. We will notify you if you are eligible for assistance. Where you qualify for eviction assistance, this is only in the first 12 months of the Tenancy and ceases to be available upon renewal or extension of the Tenancy. We can not guarantee that assistance will be available at all times as it can be withdrawn at any time and without notice. Our services do not include Urban.co.uk staff attending court hearings

5. Responsibilities of Landlord(s) as part of all Urban.co.uk's ‘Tenant finder’ Services.

It is the landlord’s responsibility to ensure: All furnishings within the property comply with Fire Safety Regulations. An up to date Energy Performance Certificate is held. An up to date landlords' electrical safety certificate is held The tenant(s) deposit has been placed in a registered Tenancy Deposit Scheme. Within Tenant Finder Premium service and Fully Managed service, all effort will be made to supply tenants with full Prescribed Information, however it is the landlord's responsibility to ensure that the tenant has received all documentation required by the Housing Act 2004. An up to date landlord's gas safety certificate is held. All requests to view the advertised property are responded to within 48 hours.

6. Tenant fees

Urban.co.uk does not charge tenants any fees.

7. Right to Rent Verification

Right to Rent Verification does not constitute a written agreement between the Landlord and Urban.co.uk to carry out Right to rent checks on a tenancy. It is the Landlord’s responsibility to ensure that individuals who let or sublet the Landlord’s property have the right to rent property and to fulfill the Landlord’s responsibilities under the Immigration Act 2014 and any related legislation. The referencing services provided by Urban.co.uk are not designed to fulfill these requirements. The Right to Rent Verification is designed to provide guidance to the Landlord in order to fulfill this responsibility. Urban.co.uk accepts no liability in relation to the Landlords failure to adhere to these statutory obligations under the Immigration Act 2014 or otherwise.

It is the Landlords’ responsibility :

To ensure their chosen tenants meet Right to rent requirements
To view, in person, the original documentation
To check photo identification against the tenant in person
To collect the correct documentation for the tenancy and take copies
To provide copies of documentation to Urban.co.uk for verification

Urban.co.uk will conduct the following verification for a given tenancy :

Advise the correct documentation to be collected
Verify the documents are correct through a third party provider
Adhere to storage requirements through a third party provider

Sales Terms and Conditions

It is a requirement of the Estate Agents Act 1979 that you the “seller” understand and accept the Terms and Conditions prior to instructing Urban.co.uk to sell your property. Please note that you the “Seller” confirm your acceptance of these Terms and Conditions by ticking the accept terms and conditions box on the Urban.co.uk website. The Seller has agreed to appoint and Urban.co.uk has agreed to act as the Sellers’ estate agent to sell the Property subject to the terms and conditions below:

1. Definitions

In these Terms and Conditions the following words and phrases shall, unless the context otherwise requires, have the following meanings:

“Completion Date” means the date of the completion of the sale of the Property between the Seller and a Purchaser;
“Exchange Date” means the date at which there is an exchange of binding contracts for the sale of the Property between the Seller and a Purchaser;
“Fee” means the remuneration payable by the Seller in consideration of the Services provided by Urban.co.uk in accordance with Clause 4 below; “Urban.co.uk” means Urban.co.uk online estate agency.
“Marketing Period” means the period urban.co.uk will market
a property for Sale.
“Property” means the freehold or leasehold property whose address is set out above;
“Purchaser” means the purchaser of the Property;
“Sale Price” means the final agreed selling price of the Property;
"Seller" or "You" means the beneficial owner(s) of the Property;
“Services” means the estate agent services to be provided by Urban.co.uk as set out in these Terms and Conditions;
“Term” shall run from the day marketing commences until it is terminated in accordance with Clause 9.

2. The Agreement

This is a multiple agency agreement between Urban.co.uk and the Seller.

The agreement is for a period of twelve months, the Marketing Period. Should the Seller remove the property from the market for a period of more than 30 days the property will be deemed to have been withdrawn from the market and the agreement terminated without refund for remaining time left in the Marketing Period.

The seller may initiate the pause function within their account for a maximum of 30 days. It is the sellers responsibility to unpause the property. Failure to unpause the property may result in the property being withdrawn from the market. The pause function withdraws the property from active marketing, but will still be counted as part of the seller's marketing period.

The headings in these Terms and Conditions do not affect its interpretation, save where the context otherwise requires, references to sub-clauses, clauses and schedules are to sub-clauses, clauses and schedules of these Terms and Conditions.

Unless the context otherwise so requires, references to statutory provisions include those statutory provisions as amended or re-enacted and references to any gender includes all genders and the singular shall include the plural and vice versa.

3. Negotiations

Urban.co.uk will conduct all negotiations if required on a “subject to contract” basis.

You authorise Urban.co.uk to act as selling agents on Your behalf during the Term.

4. Fees

You must nominate a Fee Option as part of Your instruction to Urban.co.uk to act as Your agent.

The Fees payable by You toUrban.co.ukunder these Terms and Conditions are stated exclusive of any VAT which may be chargeable, and which will be payable where required in addition to the sum in question at the rate for the time being prescribed by law.

The home visit signifies the commencement of our services and the standard cooling-off period does not apply as per clause 8(3) of the Regulations.

Once an Urban.co.uk representative has travelled any distance to the said property on the date booked for the property to be visited Urban.co.uk will then retain the right to charge a fee of £150 + VAT (£180 inc VAT) in the event of a cancellation

Our ‘Split fee’ includes a payment on completion of the sale of your property. You only pay on legal completion of a sale where the sale was effected by Urban by way of an introduction and/or viewing appointment made whether carried out or not. Upon legal completion of a sale involving any viewing party that URBAN arranges an appointment or introduces the viewer for the fee is payable within three working days of legal completion and you hereby confirm that you contract with us to ensure that this is paid by your property lawyer directly to us from the proceeds of sale. Interest may be added to this amount if payment is not made within the time.

5. Seller's Particulars

Urban.co.uk shall prepare a set of property particulars on your behalf, however Urban.co.uk are not responsible for any data that it provides to buyers and sellers. All information on our website and all information provided to buyers and sellers directly, cannot be guaranteed and they do not form part of any contract. You must approve your property details before marketing of the property can commence, this can be confirmed in writing, or by logging on to urban.co.uk where you will be given a chance to review your details prior to upload onto the property portals.

You shall inform Urban.co.uk immediately of any material changes in the information that was provided on the Seller’s Upload process.

6. Indemnity

You shall indemnify Urban.co.uk its directors, employees and agents, against any claim made in respect of the Property or any misdescription thereof that arises wholly or partially out of any act or omission committed by You.

7. Warranties

You hereby warrant and covenant that:

You have the necessary authority, power and capacity to enter into these Terms and Conditions; and
You are either (i) the beneficial owner of the Property, or (ii) have the authority from the beneficial owner to sell the Property on these terms.

8. Money Laundering

You agree to provide urban.co.uk with all information as may be required by urban.co.uk in order to comply with any money laundering regulations as may be in force from time to time, we may require you to provide information such as your passport or driving license number.

9. Agency

An upfront fee required is a non-refundable, one-off charge that shall be paid before Services commence.

Receipt of the Upfront Fee by Urban.co.uk signifies the Seller is instructing URban.co.uk to sell their Property in accordance with these Terms and Conditions.

Urban reserves the right to remove the property if the vendor is uncontactable for a period of 3 weeks, or if the vendor unreasonably refuses viewings.

10. For Sale Boards

Town & Country Planning Regulations state that only one estate agent board may be displayed at any one time. We request that You do not erect or display any other estate agent's boards for the duration of the Term.

As part of the terms, once the board has been delivered it becomes your own property, as such it is your responsibility to take it down and re-erect it if it’s affected by weather conditions or by a third party. Urban is not liable for the loss of your board or any damage the board may cause, there is a charge of £35 for an additional erected board and £15 for a loose board sent by post.

11. EPC (Energy Performance Certificate)

An Energy Performance Certificate must now be in place for all properties to be marketed. Urban can only market your home after the EPC has been either ordered through or shown to us. The cost of the EPC is non refundable once ordered verbally and/or electronically.

12. Sub Agency

Urban may appoint a sub-agent and will do so at no extra cost to You. All Fees shall remain payable to urban.co.uk as if Urban had been the primary agent.

13. Advertising

You authorise Urban to advertise details including, without limitation, the address of the Property, it's asking price, photographs and plans of the Property on the Urban group website, other websites advertising the sale of properties, magazines and newspapers and in any other such media as is deemed reasonable in order to achieve a sale of the Property.

Third party website portals are subject to change, they may not be controlled by Urban and we do not guarantee continued presence on these websites, although it is the policy of Urban to continue to maintain, expand and improve our property portal networks at all times.

Photography and any media created by Urban will remain the ownership of Urban and will be provided to client after the property’s marketing has ceased at its discretion.

In the event that Urban is not able to continue advertising a property for sale a refund of monies paid net of the individual services already rendered at the current list prices may be claimed by writing to the head office address. For the avoidance of doubt a full refund will not be given.

Urban property management agreement

1. Finding a tenant

a) In agreeing to use Urban.co.uk's Tenant Finder Service the Landlord(s) can expect:

b) Arrangement of Property Particulars to be used as part of Urban.co.uk ‘Tenant Finder’ Service. The Landlord(s) agrees that the details submitted comply with the Property Mis-description Act 1991. Urban.co.uk hold no responsibility for any mis-descriptions provided by the Landlord(s).

c) All requests to view or enquire about a property by email, voicemail and telephone will be passed on during office hours. Any messages collected outside office hours will be passed on as soon as possible the next working day.

d) Photographs wills be carried out by a third party. The advert will not be put live until photography has been approved by the landlord(s) unless the landlord(s) advise otherwise in writing.

2. Tenancy preparations

a) Referencing: Urban.co.uk will obtain references for tenants and guarantors (including a previous landlord's reference, an employer's reference and details of the individual's credit history where possible). These references will be submitted to the landlord(s) for approval. The costs of referencing can be charged to the tenant, or paid by the landlord(s). All referencing is dependent on the successful reply from the landlord, employer, tenant or referee. Should any reference contact fail to respond Urban.co.uk cannot be held responsible and no refund will be given. Urban.co.uk will follow-up with reference contacts for a period of 7 working days in conjunction with their chosen provider. After this time we will deem the reference as un-contactable and the report will be completed without this reference. No compensation will be offered for an incomplete reference due to unresponsive referees. If a tenant fails a reference check no refund will be given and the full reference service will be deemed as taken. Urban.co.uk cannot guarantee a time scale for any reference or check regardless of when the tenancy may begin. Should a tenancy begin before a check or reference is complete no refund will be offered.

b) Urban Pledge: Urban pledge to cover the eviction process through Homelet’s eviction service linked to their "Optimum" reference check should a tenant fail to pay their rent within the first 12 months if and only if they have successfully passed Homelet's "Optimum" referencing process. The eviction process is limited to services included within Homelet’s "Optimum" referencing check. Should you require more information on the exact Terms and Conditions of Homelet's "Optimum" reference they can be requested

c) Right to Rent check: Urban.co.uk will arrange Right to Rent checks with tenants, ensuring that the legal requirements for the checks are met. See section 7 of the Urban.co.uk Lettings terms and conditions for more details.

d) Tenancy agreement: Tenancy agreements are drawn up using Urban.co.uk’s standard tenancy agreement, on the basis of the information supplied by the Landlord(s) and Tenant(s). Urban.co.uk does not hold any responsibly for any errors in the agreement due to faulty or missing information. A tenancy agreement is a legal document. Urban.co.uk are not solicitors, the Landlord(s) and Tenant(s) should seek legal advice should they have any questions on concerns about the tenancy agreement. Urban.co.uk shall not be held responsible for anything contained within these documents and specifically the failure of a tenancy agreement. Urban.co.uk hold no responsibility for any disagreements, disputes, damages or expenses incurred due to a landlord/tenant dispute. Urban.co.uk will prepare a draft tenancy agreement for approval by the landlord(s) and the tenant, and will arrange for digital signing of the final agreed version by both parties.

e) Inventory: a full photographic inventory will be carried out before check in, and signed off by the new tenant(s).

f) Deposit: the deposit will be taken and registered with the DPS, and all prescribed information sent to the tenant.

3. During

a) An interim check will be carried out six-months into the tenancy. This will include a full overview of the property, condition, and photographs. A full report will be sent back to the landlord, and kept on file

4. End of tenancy

a) Check out: Should a tenant or landlord request to end a tenancy, Urban.co.uk will able to issue all appropriate notices to ensure that vacant possession is given upon the agreed date.

b) Urban.co.uk will arrange for a check-out/inventory to be completed in accordance with the requirements of the DPS tenancy deposit scheme. There is an additional £229 fee for this service.

c) Using the interim check, and inventory, Urban.co.uk will negotiate and release the tenant’s deposit.

5. Maintenance

a) Upon signing the tenancy agreement, the landlord(s) and Tenant(s) will be assigned a personal maintenance manager. They will be provided with 24-hour contact details for their Urban.co.uk maintenance team, via email, post and phone.

b) Each landlord will be required to fill in a form detailing maintenance details regarding the property – location of stopcock etc – which are vital to the successful management of the property

c) Landlord(s) are required to provide a monetary figure to the maintenance team which they are willing to allow Urban.co.uk to spend on their behalf on emergency maintenance requirements.

d) If the maintenance line is called, a member of the Urban.co.uk maintenance team will take details of the issue and in the event of works being required, instruct an Urban.co.uk-approved contractor to visit the property (if remedying the issue falls within the agreed emergency maintenance allowance).

e) In the event that the works exceed the agreed emergency maintenance allowance, Urban.co.uk will contact the landlord to seek advice on how to proceed before instructing works to commence. Any costs will be automatically deducted from the monthly rent payment.

6. Rent Collection

a) Once a tenancy agreement has been signed, landlord(s) and tenant(s) will be assigned a personal finance manager. They will be provided with contact details for their Urban.co.uk finance team, via email, post and phone.

b) Urban.co.uk will collect the first month's rent and the initial deposit, and will notify the landlord(s) once cleared funds have been received.

c) Urban.co.uk will send out a standing order mandate to each tenant, and maintain contact until this is completed and returned.

d) Rent will be paid to Urban.co.uk on the date set out in the tenancy agreement. The £79 administration fee will be deducted at source, and the rent will then be transferred over to the landlord(s) bank account. If the property has incurred any maintenance costs, they will be deducted before the rent payment is transferred. If a rent payment is not made, the landlord(s) is still liable for the £79 administration fee, payable to Urban.co.uk.

e) If a rent payment is missed, the £79 administration fee payment will be due to Urban.co.uk within seven working days of the rent due date as set out in the tenancy agreement.

7. Termination of contract

a) Two months' notice must be provided if a landlord wishes to terminate the Urban.co.uk property management services, however this does not apply to the initial £399 up-front-cost which must still be paid in full. Notice must be provided in writing to info@urban.co.uk

b) Urban.co.uk (and it subcontractors and agents) may on written notice and without cause terminate the property management services immediately and no further fees will be payable.

8. General

a) Where this is a conflict between these terms and conditions and the Urban.co.uk Terms and Conditions, the Urban.co.uk property management terms and conditions shall take precedence.

b) It is the landlord’s responsibility to ensure that at time of upload all furnishings within the property comply with Fire Safety Regulations, an up-to-date Energy Performance Certificate is held, an up-to-date landlords' electrical safety certificate is held if required, an up to date landlord's gas safety certificate is held, all requests to view the advertised property are responded to within 48 hours.

c) The Urban.co.uk management service is a non-key holding service, and landlord(s) and tenant(s) remain the primary key holders for the property. Urban.co.uk require a landlord or tenant to be present to gain access to the property

This page was last updated on 12 August 2022.